The LegalShield law firm in Utah recently made an error which cost me time, money and likely my relationship with a sibling.When a significant error is made, most companies offer fair compensation for problems encountered with their products and services.
In the case of LegalShield, when requesting fair compensation for the challenges they caused me, they offered to waive one month's worth of their fee, or $19.95. Given the nature of the error, this is completely unsatisfactory. Obviously, I am not impressed with how they handle customer service problems, particularly when the LegalShield firm made the mistake.
Essentially, I was told that's all that they were going to do.I am not a happy customer, and have cancelled my membership!
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Two years of complimentary Legalshield membership, worth $240.
I didn't like: Poor customer service when there was a problem they created.